How to pay a pending proforma invoice

To make a pending payment, go to the client area, open Billing > Pending payments and open the proforma invoice by clicking its number or the view icon.

Check the items, billing details, total and due date. Pay this proforma shows the options available for that proforma invoice; select the one you want and follow its instructions.

If the proforma invoice says it will be paid automatically by direct debit and already shows a charge date, do not also make a manual payment. Check the status in Billing > Direct debits or contact us before starting another operation, to avoid a duplicate payment.

Confirm the payment has gone through

When you come back from the gateway, check the document's status. If it is still pending but your bank shows a charge, keep the reference and ask us before trying again. For a bank transfer, the receipt proves it was sent; the proforma invoice is updated once the payment has been identified.

Once the payment is confirmed, check the invoice and the service's status. A domain may still be in the process of registration or transfer even though the payment has been received. If there is no pending document, also check Invoices before generating a new renewal.