Account, services and billing
Review and complete an order
The Complete order screen is the last step before the payment request is generated. On mobile, the summary and total appear first so you can check them before confirming.
Review the order
Check each line, its period and its price. You can remove an item or go back to add hosting and domains before continuing. If you have a coupon, enter it in Discount coupon and confirm that the discount appears in the summary.
The total separates the subtotal, credit applied and VAT. If your account credit covers the whole order and you have automatic application turned on, the invoice will be paid with that credit.
Choose the billing details
In Who is it for?, check the identity, Tax ID and address. Choose another profile if the invoice must be issued with different details, or create a new one. Correct the details before confirming; changing an invoice that has already been issued is subject to different conditions.
Choose how to pay
The screen shows only the methods available for that order. It may offer card, bank transfer, Bizum or PayPal. If there is an active direct debit and the order allows it, the bank account indicated will be used.
A bank transfer does not activate the service until the payment is received. Payment methods with a gateway take you there after the proforma invoice is generated. The invoice and the activation process depend on the payment being confirmed; completing the gateway does not guarantee that a domain registration or transfer finishes at that same moment.
Contracts and confirmation
Read and accept the contracts shown for hosting, email or domains. Click Confirm order only once and wait while it is generated. Then follow the payment method's instructions; do not repeat the order if the gateway is slow to respond without first checking Pending payments.
Check the result
Go back to Pending payments or Invoices and check the corresponding document. Then review the service and the activation notices. If the payment shows as received but a domain is still being processed, check its status before buying again.
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