Sections

Account, services and billing

Payments and payment methods

Pay outstanding amounts, direct debit, card, default method and errors when completing a payment.

7 articles in this topic

  1. Add and check account credit in the client area Generate a proforma invoice to add credit, check when it becomes available and decide how to apply it to your orders and renewals. 2 min · Reviewed 09/2026
  2. Review and complete an order Check the basket contents, billing profile, payment, contracts, discounts and total before confirming the order. 2 min · Reviewed 09/2026
  3. Direct debit How to set up SEPA mandates, assign bank accounts per service, exclude automatic payments and what to do about pending or rejected charges. 8 min · Reviewed 09/2026
  4. How to pay a pending proforma invoice How to find a pending proforma invoice, review its breakdown and choose in the client area how you want to pay it. 1 min · Reviewed 09/2026
  5. What to check if a card payment fails The useful checks when a card payment is declined, and how to avoid duplicate charges and choose another available method. 2 min · Reviewed 09/2026
  6. Choose the default payment method How to set the initial payment method on new proforma invoices, and why, except with direct debit, you will still need to pay them manually. 1 min · Reviewed 09/2026
  7. Available payment methods Lists the ways to pay and explains the current restrictions on Bizum, PayPal and direct debit. 1 min · Reviewed 09/2026