View the breakdown of a proforma invoice or invoice

If you do not recognise an amount, open the document in the client area and check which services and periods it includes before paying or requesting a change.

View the breakdown of proforma invoices (pending payments)

Go to the client area, open Billing > Pending payments and open the proforma invoice from its number or the view icon. The breakdown shows the items, services and amounts included.

You can also use the download option to get a PDF copy of the proforma invoice.

View the breakdown of invoices

Go to the client area, open Billing > Invoices and open the invoice from its number or the view icon. The breakdown shows the items, services and amounts invoiced.

You can also use the download option to get a PDF copy of the invoice.

What to compare

Match each item with its domain or service, period, price, taxes, discounts and account credit applied. The amount to pay may differ from the initial sum if credit or an adjustment has been applied.

A pending proforma invoice is not proof of payment. On an invoice, check the payment date and method; if a corrective invoice appears, also open the original document it refers to. Downloading the PDF does not change or pay the document.

If you still do not recognise a line, open a ticket with the document number and the item. You do not need to send card details or passwords for us to review it.