Account, services and billing
Merge several pending payments into a single proforma invoice
When you have several pending payments, you can merge them into a single proforma invoice and pay in one step.
Go to the client area, open Billing > Pending payments and tick the proforma invoices you want to combine. Selecting more than one enables Merge; confirm the operation to get a single proforma invoice with all the items.
The option is not available when the account has an active direct debit. Nor can you merge proforma invoices that already have a debit in progress. In those cases, do not make another payment or cancel the charge: check Billing > Direct debits or contact us.
Review the resulting proforma invoice
Before merging, check that all the items should be paid together. Afterwards, review the services, due date, billing details, discounts and account credit applied. The proforma invoice that remains takes the earliest due date and may use the account's default profile; confirm it is the right one before paying.
Use only the resulting document to make the payment. If you have already sent a bank transfer quoting an earlier reference, ask us to locate it before making another. Merging proforma invoices does not, on its own, change the contracted period of each service.
You may also find useful
- Cancel a proforma invoice and check which services it affects Where to cancel an unpaid proforma invoice, and how the effect differs for renewals and new sign-ups...
- Change a pending proforma invoice The options for cancelling or adjusting a pending proforma invoice, by removing services or changing...
- Change the details on a proforma invoice before paying How to update the details on a pending proforma invoice, either from the account's main details or w...
- Correct the details on an invoice already issued Find the invoice and request the right correction; tell editable documents, closed invoices and corr...
Something wrong or out of date? Tell us and we will review it.