How to transfer a domain to Hostsuar

Transferring a domain to Hostsuar changes the company responsible for managing and renewing it. It doesn't automatically move the website or email, and it doesn't require you to change its nameservers.

You can transfer just the domain and keep your current hosting, migrate the hosting first and transfer the domain afterwards, or coordinate both operations. Keeping them separate helps avoid downtime.

Choose the guide for your extension

The procedure depends on the type of domain:

This page explains the decisions they share. Then follow the guide for your extension for the specific confirmation and timeframes.

What you need before transferring the domain

Check these points before starting the request:

1. Check the domain's status. It's best to start the transfer while it's still active and well before it expires. If it has expired, review the rules for its extension and its exact status; the date alone doesn't determine every restriction.
2. You have access to the right email. For .es domains, check the email of the Administrative Contact Person. For generic extensions, make sure the registrant's details and email are up to date.
3. You have the current code. Ask the current registrar for the Auth-code, EPP or authorisation code.
4. The domain is unlocked. For generic extensions you must turn off the transfer lock.
5. No other request is in progress. Two simultaneous transfers can block or delay the process.
6. The previous provider will keep its services. Confirm that it won't remove the hosting or the DNS zone when the transfer completes.

Some generic domains have temporary restrictions after being registered, transferred or having certain registrant details changed. The panel lock and a restriction applied by the registry are not the same: turning off one doesn't necessarily remove the other.

How to request the transfer

Go to the form to transfer domains to Hostsuar or do it from the client area: in Domains there's the Transfer button, and in Order → Domain the Transfer tab.

Enter the domain without www and type the Auth-code in the secure field. Don't paste the code into an email or ticket: it authorises the transfer and should be treated as a credential.

After you submit the request:

• Check the registrant's email or, for .es domains, the Administrative Contact Person's.
• Accept the confirmation message when the extension requires it.
• Check whether the previous registrar lets you approve or release the transfer manually.
• Keep the domain and its services active until you receive final confirmation.

How long a transfer takes

Domains regulated by Red.es can complete a few hours after the email is accepted. Generic extensions can take up to five days if the previous provider doesn't offer immediate approval.

Don't start the transfer on the day the domain expires. Leave time to sort out an incorrect code, a lock or a pending confirmation without the domain entering a recovery phase.

What happens to the website, email and DNS

A transfer normally keeps the configured nameservers. If the zone stays active, the website and email keep pointing to the same place even though the registrar changes.

The risk arises when the previous provider deletes the DNS zone or cancels the hosting once it stops managing the domain. Before you start:

• Save the current nameservers.
• Keep a copy of all the records in the zone.
• Identify where the website and email are hosted.
• Check for records for Google Workspace, Microsoft 365, verifications or external services.

If you are also changing hosting, prepare the hosting migration first. Transferring the domain before copying the website doesn't speed up the migration and may leave you without access to the old zone.

Common problems

The Auth-code shows as incorrect

Request a new one from the current provider and use only the latest one generated, without spaces at the start or end. Also check that it belongs to the right domain and hasn't expired.

The domain is locked

Turn off the lock at the current registrar and check whether there's an additional temporary restriction. Newly registered or transferred domains may stay locked even if the panel lets you change the status.

The confirmation email doesn't arrive

Check spam, confirm the registrant's address and check that the request is still active. For .es domains, confirm the Administrative Contact Person's email; accepting the Red.es message is part of the process.

The transfer has been pending for several days

Look for a pending approval in the email and in the previous provider's panel. If there isn't one, a generic transfer may stay open until its normal timeframe is up.

The domain has expired

Don't repeat requests without knowing which phase it's in. See how to transfer or recover an expired domain.

After the transfer completes

When the domain shows as active at Hostsuar, check:

• Nameservers and DNSSEC, if it was configured.
• Renewal status and expiry date.
• The domain's contact details.
• Website, email and subdomains.
• Records that depended on the previous provider.

If you have also migrated the hosting, finish with the checks after changing hosting.

What to check in the price

Review the cost of the transfer, the remaining registration period and the price of the next renewal. Any extension of the period depends on the extension and the terms of the transaction; don't assume every transfer adds the same amount of time.

If the domain has valuable traffic or links, keeping its registration and DNS avoids losing that continuity. You don't need to change its name to use different hosting; the change of registrar and the content migration can be coordinated separately.