Recover cPanel access and password

If you do not remember your cPanel password, first log in to the client area with your client account credentials. They are separate logins.

View the service details

Open Hosting, select the service and go to Login details. Check the main user and the domain so that you do not change another account. On a multi-account plan, first select the relevant account.

The screen lets you show the stored password and log in to cPanel directly. If that password has changed or no longer works, use Change password to set a new one. You do not need to know the old one to follow the authorised route from the client area.

Store the new password privately and confirm the change. For the full procedure, see change the cPanel, FTP and SSH password.

Check what you need to update

The change affects the main user's password. Update the FTP or SSH clients and tasks that use it. It does not automatically change the passwords for email, additional FTP, databases or applications.

Showing the stored password does not check that the server accepts it. If a newly set password fails, give support the user, service, time and error; do not send the password or a screenshot showing it.

If you cannot log in to the client area either

Use the password recovery on its login screen. If the problem is the second factor or an IP restriction, follow the corresponding recovery or contact support through your account's channel. Changing the cPanel password does not fix a client area login block.