Account, services and billing

Getting started What to do right after ordering: log in to the client area and find each service. 1 article Orders and sign-up Choose, configure and review a hosting plan, a reseller plan or a domain before confirming the order. 4 articles Support and status Open and follow tickets and check whether there's a platform-wide incident. 2 articles Account access and security How to log in to the client area and what to do if you lose access. 1 article Profiles and details Contact and billing details, profiles, contracts, downloading your data and permanent account closure. 8 articles Services, renewals and cancellations Renew, change plan or billing period, cancel services and recover a suspended hosting account. 10 articles Invoices and proforma invoices Pending proforma invoices, line items, billing details, grouping payments and correcting an issued invoice. 8 articles Payments and payment methods Pay outstanding amounts, direct debit, card, default method and errors when completing a payment. 7 articles Multi-account and reseller Management panel, sub-accounts, space and handling several clients with a single user. 5 articles